Privacy Policy

Last Updated: January 1, 2024

BrandFilingPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at brandfilingpro.com or use our services.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing address.
Business Information: Business name, trademark details, type of entity, and goods/services information needed to prepare your filing.
Payment Information: Credit card numbers and billing details (processed securely through third-party payment processors; we do not store full card numbers).
Technical Data: IP address, browser type, device type, pages visited, and referring URLs collected automatically when you visit our website.
Communications: Messages, inquiries, and other content you submit through our contact forms or chat.

2. How We Use Your Information

We use your personal information to:

Process and complete trademark, copyright, and business formation filings on your behalf.
Communicate with you about your order, application status, and related services.
Respond to your questions and provide customer support.
Send promotional emails about new services or special offers (you may opt out at any time).
Improve our website, services, and user experience.
Comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: Third-party vendors who assist us in operating our website and delivering services (e.g., payment processors, email providers, CRM software).
Government Agencies: Information required to submit your trademark or copyright application to the USPTO, U.S. Copyright Office, or relevant state agencies.
Legal Requirements: When required by law, court order, or regulatory authority.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. SMS and Text Message Communications

By providing your phone number and checking the SMS consent box on our forms, you agree to receive text messages from BrandFilingPro related to your filing status and services. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. For help, reply HELP. We send no more than 4 messages per month.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors use our site. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.

6. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal information. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide ongoing services, and comply with legal obligations. When your data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate data.
Request deletion of your personal information.
Opt out of marketing communications.
Lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at info@brandfilingpro.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.